Super Duper Candle Company Reviews

150  Excellent
TrustScore 5 out of 5

4.9

In the Decoration and Interior Design Store category

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Reviews4.9

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Rated 5 out of 5 stars

I brought 2 items

I brought 2 items , Black Oak & Cedar and Oud Wood & Vetiver, from Super Duper, both my husband and me are very satisfy with the fragrance, they are just what we love, fresh and make me feel relax. Even though one of the packing box is damaged, Super Duper is still a trustworthy shop for me, especially appreciated the CS efficient follow up, they took the initiative to give refunds without my request after confirmed the damage. I’m so happy to have this shopping experience not only the quality of products , but also great CS follow up service. Definitely shop again next time and will refer to my friends.

Date of experience: 06 January 2022

Reply from Super Duper Candle Company

Thanks so much for your compliments, Aliisa. It was a pleasure to assist and I’m glad we were able to resolve the issue for you. We always try to go above and beyond to provide an excellent service. We hope you enjoy your diffusers! 🌟


Rated 5 out of 5 stars

Thank you for making my day!

I have genuinely enjoyed my purchase experience with Super Duper Candle, and I could not recommend it enough! The team is personable and always ensures impeccable customer experience. It's one of the reasons why I am a loyal returning customer.

Date of experience: 06 January 2022

Reply from Super Duper Candle Company

Thanks so much for your wonderful review, Zi. Customer experience is our top priority! Your compliments are greatly appreciated and I hope you enjoy your candles! 🌟


Rated 5 out of 5 stars

WOW WOW WOW

I wish I could give this company a higher rating! Firstly, I found a candle on there which my friend said he couldn’t find anywhere else. He’s gonna love it for Christmas! I ordered 7 candles and they all arrived the NEXT day. Each was wrapped beautifully (which I wasn’t even expecting!) with tissue paper and string (amazing colours, compliments to the chef). Then each was bubble wrapped and protected (also somehow beautifully?). I’m not even that fussed by candles but I’ll always order them from super duper in the future.

Date of experience: 24 December 2021

Reply from Super Duper Candle Company

Thank you ever so much for your fantastic review, Lydia! We're so pleased to hear that you liked our wrapping and packaging, we really do try to go the extra mile, even on the small details! Your compliments are so greatly appreciated. Festive wishes from the Super Duper Candle Company team. 🎄🌟


Rated 5 out of 5 stars

Super Duper Service

I received a candle as a gift from a colleague overseas. She wanted to ensure there was a hand written note in my gift & super duper were more than obliging, meaning that my gift was beautifully packaged with a hand written card making my gift completely personal. In addition to this I know you guys sent her pictures so that she could see exactly what I would receive! What a great company with super service- it will now be my go-to for gifts. Thank you!

Date of experience: 15 December 2021

Reply from Super Duper Candle Company

Thank you very much for your wonderful review and compliments, Jo! It was a pleasure to assist your college with their purchase, and we’re so pleased to hear that you were impressed with our presentation and service. Festive wishes. 🎄🌟


Rated 5 out of 5 stars

Special gift

I wanted to gift my COO with a special beautiful candle which I love and constantly purchase for my own home. However as I live overseas , I searched for S+F candles within the UK and the Super Duper Candle Company popped up. I did a quick search on the beautiful website and immediately found what I was looking for, however I wanted to enquire about two things so send a form from the website to the company. Within minutes I received an email back from Elliot and further exchanged communication with him and I was so happy with his amazing customer service, that I went ahead and purchased. I am so excited to see how my executive will react to the christmas suprise and I am very happy having found this company, as it was just simply a breeze to be able to do business with them and feeling valued as a customer. Happy to recommend.

Date of experience: 10 December 2021

Reply from Super Duper Candle Company

Thank you so much for your fantastic review, Anja. It was our pleasure to assist you with your purchase. Your kind feedback is greatly appreciated. Festive wishes from the team. 🎄🌟


Rated 5 out of 5 stars

My First order with them and it won’t…

My First order with them and it won’t be my last. Great customer service and my parcel came just in time for Christmas😊 Thanks again

Date of experience: 18 December 2021

Reply from Super Duper Candle Company

Thank you for your review and compliments on our customer service, Bethany! Great to hear that you received your order promptly. Festive wishes. 🎄🌟


Rated 5 out of 5 stars

You might not be here all the time but you're worth waiting for!

You might not be here all the time but when you are you are worth using. Love your Sand and Fog candles. They are good value and they smell continuously whilst burning. I give them away when we visit people instead of flowers and it seems popular. Very best wishes to you all. Stay safe and thank you!

Date of experience: 14 December 2021

Reply from Super Duper Candle Company

Thank you very much for your review, Janet! Lovely to hear from you again. Your compliments are, as always, greatly appreciated. Festive wishes from us! 🌟😊


Rated 5 out of 5 stars

Really quick service

Really quick service, the candle was wrapped beautifully and I can't wait for when it is opened at Christmas time. Thank you. I will definitely use you again.

Date of experience: 17 December 2021

Reply from Super Duper Candle Company

Thank you for your lovely review, Lisa! So pleased to hear that you liked the candle wrapping. Festive wishes. 🎄😊


Rated 5 out of 5 stars

Fab family run company

Fab family run company - love their candles. Delivery is always quick and packaged lovely! Would definitely recommend

Date of experience: 10 December 2021

Reply from Super Duper Candle Company

Thank you so much for your lovely review, Michelle! We’re so pleased that you like our stock and would recommend us. Festive wishes from the team. 🎄🌟


Rated 5 out of 5 stars

Had exactly the candle I'd been looking…

Had exactly the candle I'd been looking for. Fast delivery and beautifully gift wrapped.

Date of experience: 11 December 2021

Reply from Super Duper Candle Company

Thanks very much for your lovely review, Sarah! Really glad to hear you like our gift wrapping and that you received your order quickly! Festive wishes from the team. 🎄🌟


Rated 5 out of 5 stars

Superb company

Superb company run by a great couple of people. Lovely selection of products, reliable delivery service and quick to respond to enquires/issues. What more could you want…
As young students I wish them every success with their studies and future endeavours.

Date of experience: 10 September 2021

Reply from Super Duper Candle Company

Thank you so much for your complimentary review, Terry! We really appreciate your kind words and wishes for our studies. 🌟


Rated 5 out of 5 stars

Absolutely amazing business

Absolutely amazing business! First class on delivery and being able to track packages even over a very busy festive period! Thanks Elliot for your statement and good luck to you and Alicia in your exams! Your mum can now rest her hands for a few months! Highly recommend your company to friends and family(I already had done!) and compliment you in your efficiency and professionalism!xx

Date of experience: 02 January 2021

Reply from Super Duper Candle Company

Hi Sam!

Thanks so much for your amazing review! We're so glad you were impressed with your experience. And thank you again for your wishes for our exams and recommendations to your friends. Enjoy your candles! 😊

The Super Duper Candle Company Team 💫


Rated 5 out of 5 stars

Fantastic, happy sniffing !!

Lovely website. Good photos of items. Easy purchase process. Great value, for quality product. VERY pleasant surprise, to get to checkout page, and find such reasonable, and realistic delivery charges !! Topping communication. Super speedy dispatch. Candle arrived ahead of schedule to our remote, rural location. Well packaged, and beautifully wrapped. Will definitely buy from SuperDuper again. Would recommend to anyone. Cheers, happy sniffing !!

Date of experience: 24 July 2020

Reply from Super Duper Candle Company

Hi Karen!

Thanks sooo much for your wonderful review. We're really overjoyed that you had such a great experience!

The Super Duper Candle Company Team 💫


Rated 5 out of 5 stars

I would highly recommend!

I would highly recommend!

As we’re currently in 2nd lockdown in November, all Christmas shopping has turned to online! I normally purchase candles from TKMAXX but the Super Duper company has come to the rescue with my mums favourite candle and at a very reasonable price! It came this morning beautifully hand wrapped and ready to give as a present! Very happy, thank you so much Super Duper Candles, I would highly recommend!

Date of experience: 21 November 2020

Reply from Super Duper Candle Company

Hi Karen!

Thanks so much for your fantastic review! We’re so pleased that you found us and that you like our hand gift wrapping!

I’m sure your mum will love the candle. :)

The Super Duper Candle Company Team 💫


Rated 5 out of 5 stars

Such a great uk candle company!

So glad I’ve found this UK company! Didn’t know where to buy “Sand and Fog“ christmas candles during lockdown with all shops shut, but then I came across the Super Duper Candle Company website. A great range of brands and scents, slightly more expensive that shops I previously bought from however to be able to buy online safely in these times I didn’t mind at all. Items were delivered in just 3 days, with no breakages as each candle was so beautifully wrapped with care. Will be ordering from here again!

Date of experience: 11 November 2020

Reply from Super Duper Candle Company

Hi Emily!

Thanks so much for such a wonderful review! We're really glad you had such a great experience and look forward to welcoming you back again. Enjoy your candles! 😊

The Super Duper Candle Company Team 💫


Rated 5 out of 5 stars

IMPORTANT TO LEAVE REVIEWS

Super easy website to navigate through! Order delivered very fast and oh packaged so well and secure. I wasn’t too sure if they were an authentic company but reviews helped convince me. Best part is they were the only ones who had what I wanted in stock! Small business are sometimes the most amazing! Welldone.

Date of experience: 03 November 2020

Reply from Super Duper Candle Company

Hi Stephenie,

Thank you so much for such a wonderful review! We’re so pleased that you liked our website and packaging. I will pass your compliments on to the team.

The Super Duper Candle Company 💫


Rated 4 out of 5 stars

A Great Service

After winning a £5 gift voucher, I used it to get 2 great smelling candles that my girlfriend loves. The free local delivery was quick and easy. I definitely recommend Super Duper Candle Company to anyone looking to buy candles.

Date of experience: 23 May 2020


Rated 5 out of 5 stars

Great Business

Transaction was seemless. Delivery was very quick and updates were useful for me to be able to see the status of my package.

The package came nicely wrapped to ensure security and they were individually wrapped which is a nice touch.

Quality candles that may be a bit pricey from other places but the ones I ordered weren't available anywhere else so thank you! :)

Date of experience: 11 December 2020

Reply from Super Duper Candle Company

Hi Tehmina!

Thank you so much for your brilliant review. We're really glad you had a great experience and that your order arrived quickly! Enjoy your candles.

The Super Duper Candle Company Team 💫


Rated 5 out of 5 stars

Absolutely love these candles.Only saw…

Absolutely love these candles.Only saw this company through google. Never heard of them before but glad I have found them. Packaging was excellent and delivery was so quick. Will be using this company again

Date of experience: 05 August 2021

Reply from Super Duper Candle Company

Hi Jo! Thank you for your review. We’re so pleased that you love your candles and liked the packaging. We’d love to welcome you back to our online store. 🌟


Rated 5 out of 5 stars

Fantastic company

Fantastic company! I ordered a candle which came with a personalised message, I accidently made some mistakes with the wording and they phoned me to check what i wanted the message to say! I would highly recommend ordering! It was very thoughtful to check the message was correct.

Date of experience: 09 July 2021

Reply from Super Duper Candle Company

Hi Lauren! Thanks so much for your lovely review and your kind compliments. We always love to help! 😊